Network issues don’t always happen when you’re sitting at a desk.
Outages, alarms, and on-site work often require fast decisions, real-time visibility, and accurate updates — exactly when teams are away from the NOC. That’s why Errigal IDMS includes mobile applications designed to bring the power of the platform directly to your phone.
Errigal’s mobile apps ensure that visibility, ticketing, and workflows don’t stop when teams leave their desks — they simply move with them.
Why Mobile Access Matters in Modern Network Operations
Modern networks are distributed, complex, and always on. Field engineers, NOC staff, and operations managers all need access to the same information — even when they’re on the move.
Without mobile access, teams often rely on:
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Phone calls back to the NOC
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Incomplete information before arriving on site
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Delayed ticket updates after work is completed
Errigal’s mobile apps are designed to eliminate these gaps by extending the core IDMS experience into the field
What the Errigal Mobile Apps Are Designed For
Errigal’s mobile apps are not lightweight viewers or read-only tools. They are purpose-built to support real operational workflows.
They are designed to help:
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Field engineers work more efficiently on-site
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NOC teams maintain visibility outside the control room
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Operations teams reduce response times and improve data quality
Most importantly, they use the same data, rules, and workflows as the desktop platform — just optimised for mobile use.
Mobile Navigator: Real-Time Network Visibility Anywhere
Mobile Navigator provides a live view of your network, wherever you are.
With Mobile Navigator, users can:
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View device status and health in real time
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See active alarms and severity levels
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Drill into individual devices to review context and history
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Gain quick situational awareness without logging into a desktop system
This makes Mobile Navigator ideal for:
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Checking network health while away from the NOC
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Reviewing conditions before heading on-site
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Staying informed during incidents without needing a laptop
It delivers clarity at a glance, even in time-critical situations.
Mobile Ticketer: Built for Field Teams
Mobile Ticketer is designed specifically for on-site work and ticket handling.
It enables field teams to:
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Receive and review assigned tickets in real time
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Access alarm details and device context before starting work
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Update ticket status as work progresses
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Add notes, photos, and maintenance details directly from the field
By capturing updates as work happens, Mobile Ticketer:
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Reduces back-and-forth with the NOC
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Improves the accuracy of ticket records
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Ensures operational data is complete and timely
This leads to better reporting, auditing, and long-term insight.
How Mobile Apps Improve Day-to-Day Operations
Teams using Errigal’s mobile apps typically experience:
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Faster on-site triage and decision-making
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Fewer repeat site visits
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Better-quality operational data
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Improved response and resolution times
Mobile access doesn’t replace existing workflows — it extends them to where the work is actually happening.
Getting Started with Errigal Mobile Apps
The Errigal mobile apps are available for iOS and Android and can be enabled based on user roles and permissions.
Many teams start by:
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Enabling mobile access for a small group of field users
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Using mobile tools for break/fix or preventative maintenance tickets
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Expanding usage gradually as confidence grows
Conclusion
Network operations don’t stop when teams leave the control room — and your tools shouldn’t either.
By bringing real-time visibility and ticket management into the field, Errigal’s mobile apps help teams respond faster, work smarter, and maintain confidence in their operations wherever they are.
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