From Alert to Resolution in Errigal IDMS
When an alarm fires, the most important question isn’t just what happened — it’s what happens next.
In many network environments, alarms are where clarity starts to break down. One issue can generate dozens of alerts, multiple tickets, and unnecessary manual effort. Over time, this leads to alarm fatigue, slower response times, and a lack of confidence in automation.
Errigal IDMS is designed to solve this problem by treating alarms as the start of a process, not the end.
This article walks through exactly what happens when an alarm fires in Errigal IDMS, step by step, so you can understand how automation works behind the scenes — and trust it.
The Errigal Alarm-to-Resolution Flow
Errigal is built to mirror how real operations teams work, not just how devices generate alerts.
At a high level, every issue follows the same lifecycle:
Alarm → Correlation → Ticket → Workflow → Resolution
Each step adds context, reduces noise, and minimizes manual effort.
1. Alarm: Something Changes
An alarm is generated when a device:
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Crosses a defined threshold
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Changes state
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Reports an abnormal condition
At this stage, the alarm answers one simple question: “What just happened?”
On its own, an alarm is a signal. It tells you that something changed, but not necessarily:
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Whether it matters
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Whether it’s related to other alarms
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Whether action is required
That’s why Errigal doesn’t stop at alarms.
2. Correlation: Is This Part of a Bigger Issue?
Correlation is where Errigal begins adding intelligence.
Instead of treating every alarm independently, Errigal IDMS can:
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Identify alarms that share a common root cause
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Group related alarms together
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Prevent duplicate incidents from being created
Correlation answers a much more useful question: “Is this alarm related to something we already know about?”
This step is critical for reducing noise. In complex environments, a single fault can trigger multiple alarms across devices. Without correlation, teams end up investigating the same issue repeatedly.
With correlation in place, alarms become context — not clutter.
3. Ticket: Turning Signals Into Action
Once correlation is applied, Errigal determines whether the situation requires action.
When it does, the platform creates a single, actionable ticket.
Each ticket includes:
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The relevant alarms
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Device, site, and network context
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Historical data and troubleshooting information
Tickets answer the operational question: “What actually needs to be worked on?”
This is the point where signals become tasks — and where automation starts saving real time.
4. Workflow: Defining What Happens Next
Workflows define how tickets are handled from start to finish.
They control:
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Ticket states (for example: Investigating, Awaiting Part, Resolved)
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Notifications and escalations
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Automation rules and SLAs
Workflows answer the question: “How should this issue be managed?”
Because workflows are configurable, they can reflect how your teams actually operate — whether that involves a NOC, field engineers, or external partners.
This ensures issues are handled consistently, even as teams scale.
5. Resolution: Closing the Loop
As work is completed:
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Tickets move through defined states
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Actions and updates are recorded
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Resolution data becomes part of your historical insight
This final step ensures issues are not just fixed — they’re learned from.
Over time, this historical data helps teams:
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Identify recurring problems
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Improve workflows
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Reduce future incidents
Why This Matters
Teams that understand and trust this process typically see:
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Fewer duplicate tickets
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Faster triage and investigation
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More consistent resolution
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Less manual intervention
Most importantly, they gain confidence that the platform is doing the right thing — even when they’re not watching every alert. Automation works best when it’s transparent.
Putting This Into Practice
If you’d like to see this flow in action in your own environment:
1.Open an active ticket in Errigal IDM
2.Review the alarms attached to it
3.Follow how the workflow guides the ticket through resolution
Understanding this lifecycle is often the turning point where teams move from reacting to alarms to operating with confidence.
Conclusion
Alarms will always exist in complex networks. What matters is how they’re handled.
By combining correlation, intelligent ticketing, and configurable workflows, Errigal IDMS ensures that alarms lead to clarity — not chaos.
If you have questions or want help optimizing this flow for your environment, Errigal’s support and documentation teams are always here to help.
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