American Tower: Bringing DAS Monitoring and Operations Together
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Network Management Blog & News
Managing a distributed antenna system (DAS) portfolio means keeping equipment, people and processes working together. Operations teams need to understand what is happening across different sites, decide which alarms need attention and coordinate a response.
For American Tower, that meant bringing monitoring, incident management and reporting into a shared operational environment. Errigal’s Integrated Device Management System (IDMS) provides the foundation for connecting those activities across a distributed DAS portfolio.
DAS environments can bring together equipment from several manufacturers, alongside supporting IP, fibre, power and environmental systems. Looking at each technology separately makes it harder to understand how a fault affects a site and which team needs to act.
As operations grow, disconnected reporting and manual ticket coordination add to that challenge. Teams need a consistent way to see network conditions, manage incidents and keep customers informed.
American Tower’s requirements extended beyond basic device status. They included a shared view of supported equipment, connected operational workflows, service-level reporting and visibility for customers.
Errigal IDMS brings supported equipment into a central monitoring environment. Device information, alarms, topology and configuration changes can be reviewed together, giving teams more context when investigating a problem.
For a distributed operation, this helps connect the condition of individual devices with the wider site. It also provides a consistent foundation for monitoring equipment from different manufacturers.
An alarm is most useful when it leads to a clear operational response. In this deployment, IDMS connects monitoring with ticketing workflows so teams can manage related events as incidents rather than treating every notification in isolation.
The approach brings together:
These capabilities reduce the manual coordination needed to move from identifying a fault to managing the response.
Service commitments are an important part of running a DAS portfolio. IDMS brings incident status and performance information into reporting that helps teams follow service performance and identify issues requiring attention.
Controlled customer dashboards provide visibility into relevant sites, including alarms, ticket progress and historical performance. This gives customers a clearer view of the services they depend on while keeping access appropriate to their role.
Historical information helps teams see patterns that are difficult to recognise from individual alerts. Errigal’s reporting capabilities bring together alarm trends, ticket activity and performance information to support operational reviews.
Configuration tracking adds another useful source of context. When performance changes, teams can review recorded changes alongside monitoring information to help guide an investigation.
Together, these capabilities support a more consistent approach to troubleshooting, reporting and ongoing service management.
The operational value of this approach comes from connecting activities that are often managed separately: equipment monitoring, incident response, field work and customer reporting.
For American Tower, Errigal IDMS supports that connected model across a distributed DAS environment. For other DAS operators, the same principle applies: monitoring delivers more value when the information it collects helps people decide what to do next.
Talk to Errigal about connecting DAS monitoring with your operational workflows.
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