Elevating Operational Excellence Across the Network
At Errigal, we’ve always believed that powerful software is only as effective as the teams using it.
Today, we’re proud to announce the launch of the Errigal Training Platform — a structured, role-based learning environment designed to help NOC teams, system administrators, field technicians, and end-users fully leverage the Errigal IDMS platform and mobile applications.
This is more than product training. It’s operational enablement.
Why we Built it
Network monitoring software is a critical operational system. But without proper training and best practices, even the most advanced platform can be underutilised.
Across the industry, we’ve seen common challenges:
- Inconsistent ticket status management
- Over-dispatching without sufficient investigation
- Alarm fatigue caused by improper threshold configuration
- Poor documentation impacting SLA reporting
- Customers unsure how to interpret monitoring dashboards
The Errigal Training Platform was built to address these challenges directly.
Designed for Every Role in the Ecosystem
The platform delivers structured training based on operational responsibilities:
NOC Teams
Learn how to:
- Interpret dashboards and network health indicators
- Apply alarm-to-ticket correlation effectively
- Manage ticket lifecycles with accuracy
- Escalate appropriately and document clearly
- Reduce ticket flooding through best practices
System Administrators
Understand:
- Device onboarding and asset management
- Threshold configuration strategies
- Maintenance mode management
- Workflow customization
- Reporting and SLA alignment
Field Technicians
Gain clarity on:
- Ticket lifecycle expectations
- Dispatch acknowledgement protocols
- On-site best practices
- Running logs and documentation standards
- Proper resolution validation before ticket closure
End Users & Customers
Enable transparency through:
- Dashboard navigation
- Ticket visibility
- Understanding outage views
- Interpreting reports and performance metrics
What makes this training platform different?
It doesn’t just show users where to click.
It teaches: Why ticket statuses matter, how SLA reporting is impacted by workflow discipline, when to dispatch vs. when to investigate, how maintenance mode should be used responsibly and how to reduce noise while maintaining visibility.
We believe best practice adoption is what separates reactive operations from high-performance network management.
The Errigal Training Platform includes:
- Short, structured video modules
- Role-specific learning paths
- Knowledge checks and assessments
- Real-world operational examples
- Mobile and desktop platform training
It is designed to scale across enterprise deployments, ensuring consistency whether you manage 50 devices or 200,000+.
By aligning training with operational discipline, the platform helps organizations:
- Improve SLA compliance
- Reduce unnecessary dispatches
- Increase ticket resolution speed
- Improve cross-team communication
- Provide better customer transparency
When teams understand both the platform and the operational philosophy behind it, performance improves across the board.
Ready to get started?
The Errigal Training Platform is now available.
If you’re an existing customer, contact your Errigal representative to gain access for your teams.
If you’re evaluating Errigal, this platform demonstrates our commitment not just to software — but to operational excellence.
Because great monitoring tools deserve great operators.
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